Last updated 31 July 2026

Terms of Service

1. Who you are contracting with

Veldrun is provided by Maibots LLC (“we”, “us”). Purchases are processed by our payment provider acting as merchant of record, which is the seller for the transaction and handles billing and tax.

2. What you are buying

• Household licence and Founders’ Lifetime are one-time purchases of a perpetual, non-exclusive licence to use the software. The software continues to function indefinitely.
• Updates come in two channels. Security updates are included free, for the life of every paid licence, whether or not any update plan is active — we will not leave a paying customer running software with a known vulnerability. Feature updates are included for twelve months with a Household licence and forever with Founders’ Lifetime. Extending the feature window is a separate, manual, opt-in purchase: it does not renew automatically, nothing is billed to you without you buying it again, and letting it lapse disables nothing you already have. The update plan is a supply of future work, not a warranty on what you have bought.
• Veldrun Complete and Practice are subscriptions. They renew automatically at the then-current price for the same term until cancelled. You may cancel at any time and keep access through the end of the term you have paid for.
• The Free plan is offered without charge and without a time limit, subject to the usage limits published on our pricing page. We may change or discontinue it on reasonable notice.

3. Permitted use

A household licence covers one household — the people who ordinarily live together as a family unit, up to the member count shown for your plan — and their personal, non-commercial documents. Using Veldrun to manage documents belonging to clients, customers or an organisation requires a Practice licence or another commercial arrangement.

Account holders must be 18 or older. Veldrun does not create accounts for children; a parent may of course keep documents that concern their children under their own account.

You may not resell, sublicense or redistribute the software, remove or circumvent licensing mechanisms, or use Veldrun to process material you have no lawful right to hold.

4. Your hardware, your responsibility

Veldrun performs its analysis on hardware you control. Published hardware requirements are minimums for a usable experience, not guarantees of any particular speed or result. You are responsible for the operation, security and backup of the machines you run it on, and for the configuration of any database, model or storage provider you substitute for the defaults we ship. Where you modify those components, we may be unable to diagnose or support the resulting behaviour.

5. What Veldrun is not

Veldrun helps you locate and summarise documents you already possess. It does not provide legal, medical, tax, accounting or financial advice, and it is not a substitute for a qualified professional. Automated analysis can be incomplete or wrong. Outputs are not certified records and are not represented as admissible evidence. Verify anything that matters against the original document, which Veldrun always links to for exactly that reason.

6. Availability

Core functionality runs locally and does not depend on our servers. Optional services — managed encrypted storage, the mobile relay, licence activation and updates — are provided on a commercially reasonable-efforts basis without a guaranteed uptime commitment unless separately agreed in writing.

7. Warranties and liability

Some states and countries do not allow the exclusion of implied warranties or the limitation of incidental or consequential damages, so parts of this section may not apply to you. Where a limitation below is not permitted by the law that applies to you, it is limited to the minimum extent that law requires and the rest of this section still stands.

The software is provided “as is”. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. To the fullest extent permitted by law, our total aggregate liability arising out of or relating to Veldrun is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim, and we are not liable for indirect, incidental, special or consequential loss, or for loss of data or profit.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud. If you are a consumer, you have statutory rights that these terms do not affect.

8. Suspension and termination

We may suspend or terminate access for material breach of these terms, including licence circumvention or unlawful use. On termination of a perpetual licence for breach, you must stop using the software. Your documents remain yours and stay on your own hardware in their original files.

9. Changes

We may update these terms. For material changes affecting an active subscription we will give reasonable advance notice and the change takes effect at your next renewal. Continued use after that constitutes acceptance.

10. Disputes

We would rather fix a problem than argue about one, so please email us first — most things end there. If that fails, you keep every route normally open to you: we do not require arbitration and we do not ask you to waive class claims. You are free to bring a claim in small-claims court, which for most disputes of this size is the faster and cheaper venue.

11. Governing law

These terms are governed by the laws of the State of Arizona, United States, without regard to conflict of law rules. If you are a consumer resident elsewhere, you keep the protection of the mandatory provisions of your local law and may bring proceedings in your local courts.

12. Contact

Questions about these terms: hello@veldrun.com.