Last updated 31 July 2026

Refund and cancellation policy

If Veldrun does not work for you, we would rather refund you than keep the money. The Free plan exists precisely so you can test it against your own documents before paying anything.

Statutory right to cancel (UK and EU consumers)

If you are a consumer in the United Kingdom or European Union, you have 14 days from purchase to cancel for any reason and receive a full refund. Where you ask us to begin supplying digital content immediately and acknowledge that you lose this right on download, the right ends at that point — our checkout asks for that acknowledgement explicitly, and you may decline it and simply wait out the 14 days instead.

Our refund promise, everywhere else

We voluntarily extend a comparable promise regardless of where you live:

One-time licences (Household, Founders’ Lifetime) — full refund within 30 days of purchase, no explanation required.
Subscriptions (Complete, Practice) — full refund within 30 days of your first payment. Renewal payments can be refunded within 14 days of the charge where you have not substantially used the service in that term.
Storage overage charges — refunded where billed in error.

There is nothing to cancel on a one-time licence

The Household licence and Founders’ Lifetime are single purchases. They do not renew, and we never store a payment method to charge again. The optional $59 feature-update year is a separate manual purchase you choose to make; it will never bill you on its own. This is why there is no cancellation process for Lane A — there is no recurring charge to stop.

Cancelling a subscription

Cancel at any time from your account settings or by emailing us. Cancellation stops future renewals; you keep access until the end of the term you have already paid for. There is no cancellation fee and we do not require you to call anyone.

Before each renewal we email a reminder stating the amount and the date, so a renewal should never be a surprise. If one is, tell us and we will refund it.

If it will not run well on your hardware

Veldrun performs its analysis on your own machine, and hardware varies. If you buy in good faith and the software will not perform acceptably on your system, we will refund you in full even outside the windows above. Run the built-in hardware check first — it exists to prevent exactly this.

How to request a refund

Email hello@veldrun.com from your account address with your order reference. We aim to reply within two business days. Approved refunds are returned by our payment provider to your original payment method, typically within 5–10 business days depending on your bank.

Exceptions

We may decline a refund where there is evidence of licence circumvention, resale, or repeated purchase-and-refund of the same product. This does not affect your statutory rights.